The following policies apply to the Hand in Hand Foundations Course for Professionals
Cancellation Policy
A participant in the Foundations Course for Professionals earns a CEU for each hour of active and engaged participation in each of the eight conference calls scheduled. Missing part or all of one or more calls will result in a lower number of CEUs earned.
Missing conference calls
When a participant misses multiple calls, they are welcome to continue with the course, and encouraged to complete the video assignments, as they contain an important part of the instructional content of the course. Please report to your call leader when you have completed the video assignments connected with the call you missed. We will send you a brief test relating to each of the first six classes so we can verify that you have watched the videos for that week.
There is no fee discount or refund for missing a conference call, as we have engaged the Instructor to teach the full number of participants.
Cancellation before the start of the course
If a participant cancels their registration for the Foundations Course more than 14 days before the start of the course, their fee will be returned to them in full. A participant will be charged a cancellation fee of 1/9th the full class fee for notice received 14 days or fewer before the start of the course. A participant who wants to cancel should send an e-mail to [email protected] with “Cancellation Requested” in the subject line. Their e-mail must contain:
- the participant’s name, address, and phone number
- the start date of the Foundations Course for which they registered
Questions can be sent in via e-mail to [email protected] or a participant can contact us at 650-322-5323. The refund will be sent within 7 business days.
Dropping the course after it has started
If a participant decides for any reason to discontinue their participation, they can request a partial refund for the classes they will not attend, with a 2-day notification requirement. This means that if we are notified of withdrawal three or more days before their next scheduled class, they will be refunded for that next scheduled class along with the other classes to follow.
A participant may download and keep the booklets and manual associated with the class, but will be removed from the online classroom on the date of the first class they drop.
Refunds will be calculated thus: The total fee paid will be divided by 9. 1/9th of their fee will be retained to cover administration costs. The participant will be refunded 1/9th of their fee for every class they will not attend after notification that is in accordance with our notification policy.
Refund Policy
A request for a refund should be sent, with “Refund Requested” in the subject line, to [email protected]. The email should contain the following information:
- the name, address, and phone number of the participant making the request
- the start date of the Foundations Course for which they registered
- the dates of the classes attended so far,
- the date of the final class the participant plans to attend.
Questions can be sent via email to [email protected] or a participant can contact us at 650-322-5323. The refund will be sent within 7 business days.
Grievance Policy
We at Hand in Hand guarantee customer satisfaction in the value of our services and products. We guarantee that we will teach our unique approach with warmth and respect toward parents and children, and we guarantee that our Instructors, though not able to address every issue, will endeavor to bring the parents they serve the benefit of our 30 years of experience with the Hand in Hand Parenting approach. However, because good people can disagree about aspects of any parenting approach, we cannot guarantee that every customer will agree with every aspect of our perspective and experience. And we cannot guarantee that none of our instructors will ever make a mistake in judgment or have a lapse in thoughtfulness.
This grievance policy is written to address the following kinds of grievances between a participant of the Foundations Course and Hand in Hand Parenting, the continuing education provider:
- Refund requests
- Complaints about course content
- Complaints about facilities and/or online platforms for distance learning
- Complaints about non-receipt of certificates
- Complaints about miscellaneous occurrences
- Filing a Complaint
Participants of the Foundation Course for Professionals should notify Hand in Hand Parenting as soon as possible about their complaint by sending an email to [email protected] with the subject line, “Complaint from Foundations Course for Professionals Participant.” This email should include their name, the start date of the class they have taken, their address and phone number, and their complaint, including dates and names of the people involved
Upon receipt of a notice complaint from a participant, or notice of a complaint registered with BBS or CAMFT, Hand in Hand will do its own initial investigation of the circumstances and respond within five business days.
The Program Director will contact the aggrieved party, and work toward a resolution of their complaint. If no resolution is found, the Executive Director will work toward a resolution with the aggrieved party. When a resolution is reached, a statement will be written, for both the Hand in Hand staff member and the aggrieved party to sign.
Records and Reporting
A record of each complaint and the resolution will be kept at Hand in Hand, and will be reported to CAMFT in the initial and subsequent renewal applications.
This grievance policy is available to anyone upon request to [email protected].
